Privacy policy
Who we are
DeCloser is a sales and commission assistant for real estate agents, operated by DeCloser. You can reach us at support@decloser.com.
What we collect
- Your email address. You sign in with your email; each time, we email you a one-time 6-digit code. We use the address only to sign you in and to send those codes. We do not send marketing email.
- Your cloud backup, only if you make one. When you tap "Back up to my account", a copy of the data described below is uploaded to your account so you can restore it later. Until you do, none of it leaves your phone.
- Basic sign-in records. Our account provider keeps technical records needed to run sign-in, such as when an account was created and last signed in, and the network address used. These are used for security and to keep the service working.
We do not collect your location, contacts, browsing or usage analytics, and we have no advertising or third-party tracking in the app.
What the app stores on your phone
Everything you enter is stored in the app's private storage on your phone:
- your own profile (name, company, license number, phone, email, photo and logo);
- your clients (names, phone numbers, email, notes, photos, ID and CIF pictures, interactions, wishlists);
- projects, units, sales, milestones and commission records, and your monthly target;
- calendar events and reminders;
- your settings (language, currency, exchange rates you enter, default commission and appearance).
A cloud backup contains a copy of the first four groups. Settings stay on the phone.
Where your account and backups are kept
Accounts and backups are hosted by Supabase on servers in the Asia-Pacific region. Sign-in emails are delivered by Resend. Both act for us as service providers and may only process the data to provide their service to us. Each backup is stored in a private folder that only your signed-in account can read; other users cannot see it, and we do not look at it except where needed to fix a problem you report or where the law requires it.
How we use your information
- to sign you in and keep your account secure;
- to store and return your backup when you ask;
- to answer you if you contact support.
We do not sell or rent your information, and we do not use it for advertising.
Permissions the app asks for
- Camera and photo library: only when you add a photo to a profile or a picture to a client's documents. Pictures you pick are copied into the app's storage.
- Face ID, fingerprint or passcode: only if you turn on App lock. Your phone checks your identity; the app only receives a yes or no and never sees biometric data.
- Notifications: for calendar alerts and the optional 8:00 morning quote. These are created on your phone; no push server is involved.
Things you can choose to share
- Backup file: "Back up my data" in Settings creates a file containing your data, including pictures, and hands it to your phone's share sheet. You choose where it goes (Files, iCloud Drive, email, AirDrop); from then on it is under your control and that service's terms. Anyone who gets the file can read it, so keep it somewhere safe.
- Your contact card: "Share my details" shows a QR code (or text) with the name, company, license number, phone and email from your profile.
- Calling, messaging, WhatsApp and email: these buttons open the phone's own apps. What happens next is governed by those apps' policies.
Keeping and deleting data
- Delete your account: in the app, go to Settings, Account, Delete account. This permanently deletes your account and your cloud backups. Data on your phone is not touched; delete the app to remove it.
- Your backup is kept until you replace it, delete your account, or ask us to delete it. We keep the latest backup and the one before it.
- You can also ask us to delete your account by writing to support@decloser.com from the email address you signed up with.
- Backup files you saved elsewhere are not deleted automatically; remove them yourself.
Security
Connections to our servers are encrypted. Backups can only be read by your signed-in account. On the phone, your data is protected by the phone's own security and, if you enable it, App lock. You can hide commission amounts on screen with the eye button. Keep your phone locked and updated, and protect backup files.
Information about your own clients
When you store a client's details, including identity documents, you decide what to keep and why, and whether to back it up to your account. Make sure you have the client's permission and follow the data protection rules that apply where you work. We do not use your clients' information for anything other than storing your backup.
Your rights
You can see and change your data in the app at any time, export it with "Back up my data", and delete your account in the app. Depending on where you live you may have further rights, such as asking what we hold about you; write to support@decloser.com and we will reply within 30 days.
Third parties
Apart from the service providers named above, we do not share your data. If you install the app through Apple's TestFlight or the App Store, Apple may collect usage and crash information according to your device settings and Apple's privacy policy. We do not control that.
Children
DeCloser is for working adults and is not directed at children.
Changes to this policy
If we change this policy, we will update the date at the top. If a change affects how your data is handled, we will tell you in the app.
Contact
Questions about privacy: support@decloser.com.