Support

Questions, problems or ideas? Write to us and we will reply as soon as we can.

How do I sign in?

Type your email address and tap "Send code". We email you a 6-digit code; type it in and you are signed in. There is no password. If the email does not arrive within a minute, check your spam folder or tap "Resend code".

How do I back up my data?

The easiest way: Settings, then Account, then "Back up to my account". A private copy is saved to your account, and only you can read it. You can also tap "Back up my data" under Backup to save a file to Files, iCloud Drive or email. Do either regularly: if your phone is lost or reset, a backup is the only way to get your clients and sales back.

How do I restore a backup?

Settings, then Backup, then "Restore from a backup", and choose your backup file. The app checks the file first. Restoring replaces everything on the phone with the backup, so make a fresh backup before you restore if the phone holds anything newer.

I changed phones. How do I move my data?

On the old phone, tap "Back up to my account". On the new phone, install DeCloser, sign in with the same email, then Settings, Account, "Restore from my account". (A backup file works too: Settings, Backup, "Restore from a backup".)

How do I delete my account and data?

In the app: Settings, then Account, then "Delete account". This permanently deletes your account and your cloud backup. Your clients and sales on the phone are not touched; delete the app to remove them. Backup files you saved elsewhere stay where you saved them, so delete those too. You can also email us from your account's address and we will delete it for you.

Morning quote and reminders are not arriving

Check that notifications are allowed for DeCloser in your phone's Settings. The app schedules the next two weeks of morning quotes each time you open it, so open the app now and then.

Which languages are supported?

English, Arabic, Russian, Hindi and Urdu. Change the language in Settings.